Question to the Minister of Employment and Labour - NW1930

What permanent plan does he have to improve the situation of long queues at the labour centres across the Republic?

The Department is in the process of implementing a number of long term strategies to reduce the length of queues at the labour centers. These are:

The appointment of queue marshals to direct the clients efficiently to the correct service area
The appointment of more than 2500 client service officers to deal with UIF applications and payments more effectively
The upgrade of ICT-systems to enable clients to register as work seekers, be referred for employment and other income generating opportunities on-line
The implementation of a UIF USSD and mobile application that allows all UIF clients to apply on-line and submit payment continuation forms, any other required documents and make enquiries online, thus finalising their claims, without having to visit the labour center at any time. This service is available at no cost to the clients