SASSA

FACT SHEET SERVICE DELIVERY

INFRASTRUCTURE

INTRODUCTION

The Service Delivery Infrastructure programme is responsible for the entire infrastructure where the beneficiary interfaces with the SASSA. Infrastructure includes Pension Pay Points, Service Offices, and Alternative Access points.

1. PAY POINT

Currently SASSA operates :t 9500 cash Pay Points throughout the country. 60% of our pay points do not have proper permanent structure;
38% have electricity;

77% have access to water;

37% have adequate electricity.

Regions have managed to upgrade 20% of our Pay Points to meet the required standard and are incrementally upgrading the remaining Pay Points. A standard design for the Pay Point has been developed and these will be constructed on sites identified nationally.

2. SERVICE OFFICE

There are currently 620 Service Offices nationally. A standard office design has been developed and new sites have been identified and put on GPS (Global Positioning System) The GPS allows us to do geographical mapping of service offices.

3. ALTERNATIVE ACCESS

A total of 40 Mobile Service Units (trucks) are being procured and will be rolled out to the deep rural areas in all nine regions. An additional 50 Mobile Service Units (trucks) will be procured in the 2007/2008 Financial Year.

4. GEOGRAPHICAL INFORMATION SYSTEM

A Spatial Optimization model have been developed which informs SASSA of the most optimal positions of District, Service Offices and Pay Points. The Location Planning for District and Service Offices has been completed and the result for Pay Points will be available early in the next financial year.

5. NEW PAYMENT TENDER

The new payment tender has been approved and will be published by the end of February 2007. The tender aims to standardize the payment process and service in all nine Regions and service providers will be appointed for a period of three years. A tender for service providers to review the current payment method has also been advertised.

Contact person: Mr. Fezile Makiwane
Chief Executive Officer
South African Social Security Agency Tel: 012 400 2113 or 012 400 2252