PRO-POOR POLICY

SOCIAL PACKAGE


5OKwh of electricity per household
6k1 of water per household
Zero rate on below R12 000
property tax for site value
Subsidised refuse removal for indigent

MAXIMISING REVENUE STRATEGIES

Credit Control Policy
Arrears notice is served
Electricity disconnection
Water restriction

Legal process
Indigent policy
Over above the social package, all arrears written off

Collection policy
Legal process which is out-sourced
Arrears re-payments over a period of 100 months
Incentive scheme for all regular and fully paid and arrangement clients
Credit card system to use at various service and receive discounts e.g. Pick 'n Pay
Cash discounts
Various other prizes e.g. fully paid holidays etc.

Credit Control Policy

Collection policy

Indigent policy