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Key Performance Area |
Objective |
Indicators |
2006/7 |
2007/08 |
2008/09 |
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BRANCH: MONITORING AND EVALUATION |
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CHIEF DIRECTORATE: GOVERNANCE MONITORING |
Good governance promoted and governance practices enhanced |
- Timely collection and presentation of quality relevant information and recommendations to stakeholders
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2007 State of the Public Service Report produced
Reports evaluating departments’ adherence to the Constitutional values and principles of public administration – 14 departments
Consolidated M+E Report for the 2005/06 research cycle
Report on Implementation of PSC Recommendations |
2008 State of the Public Service Report produced
Reports evaluating departments’ adherence to the Constitutional values and principles of public administration – 20 departments
Consolidated M+E Report for the 2006/07 research cycle
Report on Implementation of PSC Recommendations |
2009 State of the Public Service Report produced
Reports evaluating departments’ adherence to the Constitutional values and principles of public administration – 26 departments
Consolidated M+E Report for the 2007/08 research cycle
Report on Implementation of PSC Recommendations
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- Executives and Legislatures are informed of the state of the Public Service and service delivery
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Assessment of fraud prevention strategies in departments
Assessment of the compliance infrastructure in the public service
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- Evaluation of the Implementation of the Promotion of Administrative Justice Act (PAJA) at selected Multi Purpose Community Centers
- Evaluation of departmental management of the Protected Disclosures Act (PDA) in national/provincial departments
- Compliance report of departmental progress in verifying qualifications
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Assessment of Annual Reports as Accountability mechanisms
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CHIEF DIRECTORATE: LEADERSHIP AND PERFORMANCE IMPROVEMENT |
A high standard of public service leadership promoted and improved public service delivery encouraged through HoDs performance management |
- Timely collection and presentation of quality relevant information to stakeholders complete with clear and useful recommendations
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The HoD evaluation process managed
The HoD evaluation process reviewed
Monitoring organizational performance
Organisational performance measurement reviewed
HoD’s Performance Agreements (PAs) monitored and evaluate |
The HoD evaluation process managed
The HoD evaluation process reviewed
Monitoring organizational performance
Organisational performance measurement reviewed
HoD’s Performance Agreements (PAs) monitored and evaluated
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- The HoD evaluation process managed
- The HoD evaluation process reviewed
- Monitoring organizational performance
- Organisational performance measurement reviewed
- HoD’s Performance Agreements (PAs) monitored and evaluated
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- Executive and legislatures are informed about the state of service delivery
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Complete the evaluation of Government’s Poverty Relief Programme
Commence with the evaluation of an identified priority programme |
Complete the evaluation of an identified priority Programme
Commence with the evaluation of another identified priority programme |
Complete the evaluation started in 2007/8 on an identified priority programme
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CHIEF DIRECTORATE: SERVICE DELIVERY AND QUALITY ASSURANCE |
Service delivery enhanced through improved public participation |
- Executives and legislatures are informed about the state of service delivery
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Evaluate the Implementation of the Batho Pele principle of "Information" in the Public Service
Evaluate the implementation of Batho Pele principle of "Consultation" in the Public Service
Monitoring report on the implementation of turnaround proposals in the Eastern Cape produced
Support improvement of management and administration of selected departments in KwaZulu Natal |
Evaluate the principle of Openness and Transparency of the Public Service
Produce monitoring report on the implementation of turnaround proposals in the Eastern Cape;
Support improvement of management and administration of selected departments in KwaZulu Natal rendered |
Batho Pele principle of "Courtesy" evaluated
Improvement Support of Management and Administration of selected departments in KZN rendered
MPCC’s as an Approach to Integrated Service Delivery Evaluated
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- Citizen Satisfaction Survey introduced to another government sector
- Service Delivery Inspections Conducted
- Support Implementation of the Citizens’ Forums toolkit
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Citizen Satisfaction Survey introduced to another government sector
Service Delivery Inspections
Support Implementation of the Citizens’ Forums toolkit |
Citizens Satisfaction Survey re-introduced to the Social Services Sector
Service Delivery Inspections Conducted
Support Implementation of the Citizens’ Forums toolkit
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BRANCH: INVESTIGATIONS AND HUMAN RESOURCE REVIEWS |
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CHIEF DIRECTORATE: PUBLIC ADMINISTRATION INVESTIGATIONS |
To undertake audits and investigations into public administration practices |
- Reports with recommendations produced
- Recommendations implemented
- Best practices are identified and promoted
- Number, quality and timeliness of reports
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Investigation of complaints lodged and requests emanating from:
- The Commission (proactively)
- Executing authorities
- Public servants
- Anonymous complaints/ whistle-blowing; e.g. National Anti-corruption Hotline.
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Investigation of complaints lodged and requests emanating from:
- The Commission (proactively)
- Executing authorities
- Public servants
- Anonymous complaints/ whistle-blowing; e.g. National Anti-corruption Hotline.
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Investigation of complaints lodged and requests emanating from:
- The Commission (proactively)
- Executing authorities
- Public servants
- Anonymous complaints/ whistle-blowing; e.g. National Anti-corruption Hotline.
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Report on Financial Misconduct |
Report on Financial Misconduct |
Report on Financial Misconduct |
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Analysis of trends in public administration investigations. |
Analysis of trends in public administration investigations. |
Analysis of trends in public administration investigations. |
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Development of internal toolkit on HR and Procurement investigations |
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CHIEF DIRECTORATE: LABOUR RELATIONS IMPROVEMENTS
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To enhance public service labour relations and management practices |
- Reports with recommendations.
- Recommendations on grievances submitted to EAs monitored.
- Report on the management of database
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Grievances and complaints lodged and investigated |
Grievances and complaints lodged and investigated |
Grievances and complaints lodged and investigated |
- Proposal for policy amendment developed for DPSA.
- Amendments accepted by DPSA.
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Review of Grievance Rules.
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Production and dissemination of amended grievance rules.
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- Timeous accurate and quality six monthly reports produced.
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Provide the Commission with six monthly reports on departmental grievance resolution.
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Provide the Commission with six monthly reports on departmental grievance resolution.
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Provide a trend report on departmental grievance resolutions in the Public Service.
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Articles on labour relations produced for publication.
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Publication of articles to the existing labour bulletins.
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Publication of articles to the existing labour bulletins.
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Publication of articles to the existing labour bulletins.
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Accurate advice and legal support provided to the PSC and the Office.
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Provide legal support to the PSC and the Office. |
Provide legal support to the PSC and the Office |
Provide legal support to the PSC and the Office |
- Symposium successfully held and
- Report on symposium produced.
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Public Service Labour relations Symposium
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Evaluation of the effectiveness of the Grievance rules.
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Investigation into consistency on which sanctions are meted out in Public Service.
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CHIEF DIRECTORATE: PROFESSIONAL ETHICS AND HUMAN RESOURCE REVIEWS |
- To conduct training on ethics and anti-corruption measures
- Participate in cross-functional investigations
- Develop resource material for use by departments
- Advise departments on implementation and application of the code of conduct for the public service
- Conduct research and facilitate the production of reports on agreed upon topics
- Produce reports after investigations and inspections
- Provide professional advice on strategic human resource issues
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Reports with recommendations produced
Extent to which recommendations are implemented
Best practices are identified and promoted
Legal advice
Number, quality and timeliness of reports
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Evaluation of the extent to which the training and development needs of senior managers have been met. |
Evaluation of performance incentives measures for public servants from salary level 12 and below. |
Review of the implementation of the Middle Management Service |
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Assessment of the effectiveness of competency instruments in recruitment and selection. |
Assess reasons for the low appointments of People with Disability in the Public Service. |
Review of sick leave trends in the public service. |
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Responding to requests for focused investigations into specified human resource practices in departments |
Responding to requests for focused investigations into specified human resource practices in departments |
Responding to requests for focused investigations into specified human resource practices in departments |
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Promotion of Anti-corruption strategies:
- Conduct Anti-Corruption Prevention short course.
- Produce Anti-Corruption promotional material.
- Workshops on Code of Conduct as per request.
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Promotion of Anti-corruption strategies:
- Conduct Anti-Corruption Prevention short course.
- Produce Anti-Corruption promotional material.
- Workshops on Code of Conduct as per request.
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Promotion of Anti-corruption strategies:
- Conduct Anti-Corruption Prevention short course.
- Produce Anti-Corruption promotional material.
- Workshops on Code of Conduct as per request.
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Management of Asset Register. |
Management of Asset Register.
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Management of Asset Register.
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Research report produced.
Framework developed.
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Development and implementation of the Framework on the Conflict of interest. |
Management of the Framework on Conflict of Interest. |
Management of the Framework on Conflict of Interest |
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Provide secretarial service to National Anti-Corruption Forum. |
Provide secretarial service to National Anti-Corruption Forum |
Provide Secretarial services to the National Anti-Corruption Forum.
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Support of NACF NAP PROGRAM
Develop Logo for the NACF.
- Develop website for the NACF.
- Develop generic ethics statement for leaders in the NACF.
- Develop user-friendly guide to the Prevention and Combating Corrupt Activities Act.
- Establish a joint research initiative to evaluate the implementation by the Executive of resolutions made by Parliament and its committees pertaining to corruption.
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- Host 3rd National Anti-Corruption Summit (Since the Global Conference on anti-corruption will be held in 2007 the 3rd summit will serve as a preparatory conference, including participation by regional counterparts.)
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- Management of National Anti-Corruption Hotline.
- Referral of cases to departments.
- Follow-up on the investigations.
- Generating Anti-Corruption trend reports.
- Monitoring the effectiveness of the National Anti-Corruption Hotline.
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- Management of National Anti-Corruption Hotline.
- Referral of cases to departments.
- Follow-up on the investigations.
- Generating Anti-Corruption trend reports.
- Monitoring the effectiveness of the National Anti-Corruption Hotline.
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- Management of National Anti-Corruption Hotline.
- Referral of cases to departments.
- Follow-up on the investigations.
- Generating Anti-Corruption trend reports.
- Monitoring the effectiveness of the National Anti-Corruption Hotline.
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BRANCH: CORPORATE SERVICES AND REGIONAL LIAISON |
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INFORMATION TECHNOLOGY AND SYSTEMS MANAGEMENT |
Improve utilization of IT infrastructure and reliability thereof |
99% network uptime
Increased utilization of IT as a work facility
Increased IT literacy |
- Support Services
- Implementation of Virtual Private Network (VPN)
- IT Policy review and benchmarking
- Effective management of Service Level Agreements with SITA
- Data/Voice encryption
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- Support services
- Implementation of Video conferencing
- IT Policy implementation
- Effective management of Service Level Agreements with SITA
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- Support services
- Implementation of Voice and Fax over Internet Protocol
- Effective management of Service Level Agreements with SITA
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To develop and acquire knowledge based procedures and systems required as a business enabler to support information and knowledge sharing practices |
Reach maximum number of users interacting with system on a regular basis
Improved procedures due to innovation
Quick and accurate user identification |
- Promote effective uitlisation of the IKM system
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- Identification and promotion of appropriate information/knowledge practices
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- Corporate Directory Information
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HUMAN RESOURCE MANAGEMENT |
Development and Implementation of the Retention Strategy for the OPSC |
Low staff turnover within OPSC |
- High morale staff with reason to belong to OPSC
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- High morale staff with reason to belong to OPSC
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High morale staff with reason to belong to OPSC
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Employment of people with disabilities (PWDs) |
Implementation Plan for PWDs employment
Recruitment of people with disabilities |
- People with disabilities employed
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- People with disabilities employed
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People with disabilities employed
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Implementing Leave Risk Control Measures |
Audited leave records |
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Updated leave records
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HUMAN RESOURCE DEVELOPMENT |
Compulsory Induction/ Re-orientation Programme for the OPSC |
Staff members who know what is expected of them |
- Trained staff who are customer-based and service delivery oriented
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- Trained staff who are customer-based and service delivery oriented
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Trained staff who are customer-based and service delivery oriented
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Implementation of the Employee Assistance Programme (EAP) |
Healthy and happy staff members
Trained managers, supervisors and all staff members on EAP |
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Employee wellness
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Implementation of Structured Training and Development of staff members |
Skilled and competent workforce |
- Trained staff members who are customer-based and service delivery oriented
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- Trained staff who are customer-based and service delivery oriented
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Trained staff who are customer-based and service delivery oriented
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FINANCE |
Physical verification of assets
Improvement of security |
All assets are verified and coded
Installation of a scanning machine and metal detector |
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