Business Plan: Limpopo

Stakeholders Quality Assurance Date

M V Mabunda: Author: Regional Director: Limpopo: Date

Department of Home Affairs

Abbreviations and acronyms

CTS : Core Task Statistics

ID : Identity Documents

NGO : Non-Governmental Organisation

MISS : Minimum Information Security Standard

MTEF : Medium Term Expenditure Framework

PFMA : Public Finance Management Act

PM : Provincial Manager

RM : Regional Managers

DR : District Managers

PCRC : Permanent Citizen Registration Campaign

PSC : Primary Stakeholders and Customers

Abbreviations and acronyms 2

1. PART ONE: CORPORATE BUSINESS DEFINITION 3

1.1 Vision 3

1.2 Corporate Value System 3

1.3 Mission 4

1.4 Mission Success Factors 4

2. PART TWO; BUSINESS DEFINITION FOR THE LIMPOP0 4

2.1 Mandates 4

2.1.1 Civic Services 5

2.1.3 Other mandates 6

2.2 Primary Processes 7

2.2.1 Civic Services 7

2.3.1 Civic Services 7

2.4 Primary Stakeholders and Customers 8

2.5 Organisation Structure 9

3. Permanent Citizen Registration Campaign: Limpopo Province

3.1 STRATEGIC ISSUE: Leadership and Management

3.2 TRATEGIC ISSUE: Inaccessible Areas

3.3 STRATEGIC ISSUE: RSA Citizens without ID Documents

3.4 STRATEGIC ISSUE: Incorrect Personal Practitioners

3.5 STRATEGIC ISSUE: Unclaimed ID Documents

3.6 STRATEGIC ISSUE: Personnel

3.7 STRATEGIC ISSUE: Transport

3.8 STRATEGIC ISSUE: Infrastructure

1. PART ONE; CORPORATE BUSINESS DEFINITION

The vision of the Department of Home Affairs is rendering a world-class service.

1.2 Corporate Value System

The corporate value system of the Department consists of the following

Department of Home Affairs elements:

Ethical Conduct

Adaptability

Transparency

Professionalism

Accountability and

Productivity

1.3 Mission

The mission of the Department is to determine and confirm status of persons by providing enabling documents in the interest of promoting and protecting the national integrity.

1.4 Mission Success Factors

In the quest for realising the mission the following factors have been identified as critical to ensure compliance with the expectations of stakeholders, customers and staff members:

Client focus orientation

Reliable documentation

Quality service

Accessibility

Professional staff orientation

Compliance with mandates

Corruption free system

Business process and systems redesign

Change management

2. PART TWO: BUSINESS DEFINITION FOR THE LIMPOPO

2.1 Mandates

The mandates of the Limpopo Province Region are embedded in legislation as well as other policy documents. In order to fulfil its mission the Department of Home Affairs executes or participates in the execution of the following mandates.

2.1.1 Civic Services

• The South African Citizenship Act, 1995 (Act No 88 of 1995) as amended
• The Regulations in terms of the South African Citizenship Act, 1995 as amended
• The Manual on Citizenship - Revised Edition August 1999
• Delegations in terms of Section 22 of the South African Citizenship Act, 1995

Travel Documents and Passports

• South African Passports and Travel Documents Act, 1994 (Act No 4 of 1994)as amended

• The Regulations in terms of the South African Passports and Travel Documents Act, 1996 as amended
• Machine Readable Passport System Manual
• Passport Manual
• Procedure for issuing Passports
• List of Office codes
• Guidelines for the taking of fingerprints
• Departmental Circulars
• Preparation of Emergency Passport Circular
• Passport Stop list

Births and Deaths

• The Births and Deaths Registration Act, 1992 (Act No 51 of 1992), as amended.
• The Regulations promulgated in terms of the Births and Deaths Registration Act, 1992, as amended.
• Delegations in terms of the Births and Deaths Registration Act, 1992 (Act No 51 of 1992)
• Procedure manuals on the registration of births, and deaths.

• Recognition of Customary Marriages Act, 1998 (Act No 120 of 1998), which came into effect on 15 November 2000.
• The Regulations in terms of the Recognition of Customary Marriages Act, 1998 which came into effect on 15 November 2000
• The Marriage Act, 1961 (Act No 25 of 1961)
• The Regulations in terms of the Marriage Act, 1961.
• The manuals on the registration of marriages and customary marriages.

2.1.2 Other mandates

• The Constitution of the Republic Of South Africa, 1996 (Act No 108 of 1996)
• Public Service Act, 1994 (Act No 103 of 1994) as amended
• The Regulations promulgated in terms of the Public Service Act of 1994, as amended, 2001
• Delegations in accordance with the Public Service Act, 1994
• Labour Relations Act, 1996 (Act 66 of 1996)
• Public Finance Management Act, 1999 (Act No 1 of 1999) as amended
• Employment Equity Act, 1998 (Act No 55 of 1998)
• Basic Conditions of Employment Act, 1997 (Act No 75 of 1997)
• Skills Development Act, 1998 (Act No 97 of 1998)
• Skills Development Levies Act, 1999 (Act No 9 of 1999)
• South African Qualifications Authorities Act, 1995 (Act No 58 of 1995)
• Promotion of Access to Information Act, 2000 (Act No 2 of 2000)
• Exchequer Act, 1975 (Act No 66 of 1975)
• Public Holidays Act, 1994 (Act No 36 of 1994)
• Film and Publication Act, 1996 (Act No 65 of 1996)
• Treasury Regulations, 2001 (Government Gazette No 22219 dated 9 April 2001)
• White Paper on the Transformation of the Public Service, Government Gazette No 1227, 24 November 1995
• White Paper on Transformation of Public Service Delivery Batho Pele (Government Gazette No 18340, October 1997)
• White Paper on Reconstruction and Development (Government Gazette No 16085, November 1994)

• White Paper on Public Service Training and Education, July 1997
• White Paper on Affirmative Action in the Public Service (Government Gazette No 18800, April 1998)
• White Paper on the Human Resource Management (Government Gazette No 18594, December 1997)
• White Paper on an Integrated National Disability Strategy, 1997
• Growth, Employment and Redistribution (GEAR) strategy, 1996

2.2 Primary Processes

2.2.1 Civic Services

• Determine Citizenship
• Process applications for Naturalization; Resumption of South African Citizenship; Renunciation of South African Citizenship: Exemption to retain or restore South African Citizenship and Deprivation of South African Citizenship

Births, marriages and deaths

• Register Births, marriages and deaths
• Process applications for amendments
• Process applications for certificates
• Conduct correspondence
• Record divorces
• Keep records safe

2.3 Primary Products and Services

2.3.1 Civic Services

• Confirmation letter of citizenship
• Naturalisation/resumption certificate
• Duplicate naturalisation certificate

• Confirmation letter to Non South African citizens that no applications were made for South African citizenship
• Determination of status of children born outside South Africa from South African parents
• Letter of exemption to retain/restore South African citizenship
• Letter of exemption to make use of the passport of another country
• Letter to confirm that South African citizenship was renounced Births, marriages and deaths

• Birth, marriage and death certificates
• Registered births, marriages and deaths

• Department of Health & Social Development
• Traditional leaders (AmaKhosi in rural areas)
• Members of the public
• Department of Local Government & Housing
• Department of Labour
• Department of Agriculture
• South African Police Service
• Churches and denominations
• Farmers
• SANDF
• Finance, Trade & Industry
• Education
• Public Works
• Correctional Services
• Human Rights
• NGO's
• Premier's Office
• SALGA
• Youth Commission

• Business Organisations
• Mines
• Department of Public Transport
• Department of Education
• IEC

POPULATION AGE GROUP

[PMG NOTE: TABLES NOT INCLUDED]

[PMG NOTE TABLE NOT INCLUDED]

CURRENT ESTABLISHMENT
1) Number of Regional Offices = 4

1) Number of Regional Offices = 4

2) Number of District Offices = 27

3) Number of Border Posts = 9

4) Number of Permanent Service Points = 47

5) Personnel/Staff = 1 535

ITEM 1 : RACIAL BREAKDOWN OF OFFICIALS
1.1) African = 831

1.2) White = 40

1.3) Coloured = 1

1.4) Indian/Asian = 2

2.1) Financial Year: 2004/2005 = 67,245 000

2.2) Proposed Estimated Budget: 2005/2006 = 66,821 000

The Business Plan for the Province is in place and the copies will be handed to the Portfolio Committee Members.

Identity Document Applications Collected from the Mobiles = 76914

Identity Document Applications Collected from the Offices = 263 335

Birth Applications received at Office = 199 630

Birth Applications received at Mobile = 53 091'

TOTAL = 252 721

4.1) Opening balance April 2004 = 5 438

4.2) Identity Documents received = 152 691

4.3) Identity Documents issued = 142 621

4.4) Closing balance as on the end of February 2005 = 10 070

ITEM 5 RELATIONS FROM THE COMMUNITY STRUCTURES

Besides negative media reports, the relationship between the Department and the Community Structures is reasonable.

ITEM 6 COMPUTERIZATION OF OFFICES

The following offices has been computerized

6.1) Capricorn Regional Office

6.2) Mopani Regional Office

6.3) Waterberg Regional Office

6.4) Vhembe Regional Office

6.5) Musina District Office

6.6) Vuwani District Office

6.7) Mutate District Office

6.8) Dzanani District Office

6.9) Makhado District Office

6.10) Malamulele District Office

6.11) Elim District Office

6.12) Tzaneen District Office

6 13)Phalaborwa District Office

6.14) Mhala District Office

6.15) Lephalale District Office

6.16) Dendron District Office

6.17) Bochum Permanent Service Point

6.18) Jane Purse Permanent Service Point

6.19) Praktiseer Permanent Service Point

6.20) Mankweng Permanent Service Point

ITEM 7 OFFICES AND MPCC’S IDENTIFIED FOR COMPUTERIZATION FOR THE CURRENT FINANCIAL YEAR

7.1) Masisi Permanent Service Point

7.2) MakhuvaMPCC

7.3) CasteeIMPCC

7.4) MoleQie Permanent Service Point

7.5) Nkowankowa Permanent Service Point'

7.6) Kgapani Permanent Service Point

7.7) Botlokwa District Office

7.8) Sesheao Permanent Service Point

8.1) Fraudulent Births = 0

8.2) Number of clients verified marriages = 15 691

8.3) Number of clients effected = 69

8.4) Customary Marriages solemnized = 972

8.5) Fraudulent deaths reported = 2

ITEM 9 ILLEGAL FOREIGNERS DEPORTED INCLUDING FROM LINDELA HOLDING FACILITY

Illegal Foreigners deported in 2004/2005 = 73 968 of which 29 098 were from Lindela

Number of Current Provincial Vehicles in the Province = 93

Subsidized Vehicles in the Province = 8

Proposed additional vehicles = 88

ITEM 13 :ONLINE HOSPITALS IN THE PROVINCE

W F Knobel Hospital

St Ritas Hospital

Matlala Hospital

Mecklenburg Hospital

Dilokong Hospital

Elim Hospital

Siloam Hospital

Sekororo Hospital

Nkhensani Hospital

Kgapani Hospital

Bela-Bela Hospital

Witpoort Hospital

George Masebe Hospital

COMPILED BY: PROVINCIAL MANAGER : LIMPOPO PROVINCE