2. Much done and achieved during the past; many lessons and more yet to do

3. Dealing with the twin challenges of turnaround and transformation

4.1 Batho Pele and full support for the Integrated Sustainable Rural Development Strategy and the Urban Renewal Programme;

4.2 Tackle the related people, infrastructure and technology challenges;

4.3 Modernisation of civic and immigration business processes and management;

4.4 Improve performance through focused implementation, better integration and alignment across all spheres and heightened direct contact with the people.

5. New Structure

5.1 5 Branches: Civic Services, National Immigration, Service Delivery, Corporate Services and Information Services

5.2 Currently reviewing our structure in order to create more and better capacity to implement our programmes, and to streamline

6. Programmes

6.1 Administration: improving on the current changes and scenario;

6.2 Services to Citizens: population register, citizenship and travel and passports;

6.3 Immigration: improve

6.4 Auxiliary and associated services: FPB, GPW, IEC, Capital Works Programme and Govt. Motor Transport

7. Priorities for the 2005

7.1 Two overriding challenges, cascading through all our programmes: implementation and capacity to implement, and legislative Review

7.2 Immigration:

7.2.1 new organisational structure to be launched, radically to transform coordination and management, policy formulation and implementation; to streamline the integration of functions and tasks of immigration officers; to enhance investment and tourism and the attraction of specialised skills and expertise to boost economic growth and development;

7.2.2 further comprehensive review of the immigration legislation and finalise the development of extensive, but simplified immigration regulations;

7.2.3 effective border control: working together with other govt. departments (BCOCC); and enhance refugee management;

7.2.4 effective law enforcement;

7.2.5 counter-xenophobia campaign, working with the relevant govt. departments and Clusters, a.w.a with the NGOs

7.3.1 citizenship registration campaign: to address the ID backlog and in preparations for the LG campaign, electronic registration (hospitals and mobile units);

7.3.2 promoting national security and protecting the rights of citizens (fraudulent marriages);

7.3.3 enhancing efficiency: reduce the turnaround time for the ID application, introduce a unique ID number to eliminate the phenomenon of allocating duplicate ID numbers;

7.3.4 computerisation of our civic services

7.4.1 launch the "Client is always right Campaign"

7.4.2 corporate branding - name tags

7.4.3 combating street agents

7.4.4 decentralisation of certain functions to provincial offices (as opposed to the devolution of Home Affairs)

7.4.5 a 24-hour client service centre

7.4.6 ensure efficiency - issue correct IDs at first application and penalise wrong-doing - make people account for their actions

7.4.7 mobile units

7.5 Leadership and Management

1. among our greatest challenges;
2. change management and transformation - integral to the Strategic Plan

7.5.3 integrated governance - participation in the inter-governmental structures

7.5.4 training, incl. of top management

7.6.1 review of the organisational design, to enhance our capacity and get the most from our staff

2. implement a people-development programme, career pathing and retention, succession planning, learnership and internship programmes,
3. performance management
4. improve employee relations and wellness

7.7.1 improve our overall office infrastructure

7.7.2 develop norms and standards to, amongst others, upgrading the existing offices to acceptable standards of excellence i.t.o. of condition, equipment, staffing, security;

7.7.3 new offices, more service centres, equip the ones we have

7.8.1 improve financial management

7.8.2 improve procurement

7.8.3 enhance asset management: technology

1. identification - secure and integrated identification and verification systems for South Africans and non-South Africans
2. HANIS: smart card, e-passport, refugee smart card, BRC
3. business processes - support to business, strategic partnership [SITA, service level agreement; provincial Coordinators];

7.10.1 counter-corruption: within the dept., partnerships;

7.10.2 improve security: physical security in our offices; vetting of staff,

7.10.3 public awareness campaign

7.10.4 risk management

7.11.1 Conversion;

7.11 .2 turnaround strategy and transformation: new leadership and management;

7.11.3 forensic audit;

7.12 FPB

7.12.1 Governance and administration: turnaround strategy and transformation: organisational review (3 person ExCo) and corporate governance; appointment of the Chairperson and Deputy Chairperson of the FPB;

7.12.2 Human Resource management and organizational development;

7.12.3 Communication, marketing and mass social campaigns: National Conference on Child Pornography, National POA, and announcement of the Ministerial Task Team on Child Pornography

7.12 .4 Improved provincial compliance monitoring;

7.12.5 Classification and Registration; and

7.12.6 Financial management: forensic audit and suspension of ExCo;