INFORMATION SERVICES DIRECTORATE

Information Services Directorate is intended to provide information Technology & Technical support to the NDOH. The achievement of the above can be as follows:

TECHNOLOGY SUPPORT
Focus needs to be given to the two main areas namely, Configuration management and IT systems development.

Configuration Management comprises of Change Management, Logical Security, Network Management, Software Distribution and Version Control, System Support, Backup Services and the Testing Environment, interfacing with other Units or clusters.

IT Systems Development comprises of Development of Systems, Advisory Services internal and external and Systems Analysis. All the development to be carried as projects.

In the year 2000/2001, the goals are as follows:

Goals

Benefits

Automate IT systems and Implementation

Enable proactive resolution of problems

Improve IT systems development

Ensure that systems meets users requirements, delivered on time, within budget and of the appropriate quality.

Transforming IT

1.Relocate misplaced functions
2.Change service delivery from reactive to
proactive Service delivery.
3.Upgrade to new philosophy.
4. Deal with change management issues and persistence to change.

Improve Client Service

To ensure client satisfaction inline with Batho-Pele